Coaching and Quality Assistance in Quality Rating Improvement Systems: Approaches Used by TA Providers to Improve Quality

This report presents results of in-depth interviews with technical assistance providers in 17 states that have statewide QRISs. The results highlight features of quality assistance they are providing as part of a QRIS, including: TA providers’ efforts to strengthen different aspects of quality, the coaching methods TA providers use, and the support TA providers receive to do their work. The report presents recommendations for strengthening quality assistance in QRISs, documenting TA providers’ activities and their relationship to quality improvement, and providing effective supports for the work of TA providers.